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RETURNS POLICY




Returns: You have the right to return your unwanted item up to 21 days after receiving it. The item must be in an unused condition, with all protection seals un-tampered. We can only refund your postage costs if the item is incorrect through an error on our part and not if the product was incorrectly ordered by yourself. Unwanted items must be returned to: 33 Acresfield Road, Middleton, Manchester. M24 2WT, please contact us before you send the item back. Please do not forget to insert a note into the parcel with your name and order number.

Cancellations: You have the right to cancel your order within 12hours of submitting the order to us. You can cancel your order by calling our Sales Line on: 
07872 172 998 or by emailing sales@richprotein.co.uk. This MUST be within 12 hours of submitting your order as we have a quick order turnaround. Once you pass 12 Hours, your order will be subect to the returns policy once your order is received.

Non-delivery of goods: We take every effort to deliver your parcel within 2-5 working days however in the rare occasion that your parcel did not arrive within that time, please contact us after 5-10 working days from your purchase so we can quickly resolve the problem. If you do not contact us within this time frame then we will not be able to guarantee a replacement order.